Terms & Conditions
BRAVA Guarantee and Product Return Policies
Your Satisfaction Guaranteed
At BRAVA Marketing Promotions we guarantee your satisfaction. We want you to be totally satisfied and elated with your promotional items. We pledge to produce a quality imprinted promotional product, delivered on time, and at an exceptional price value.
Your logo is your brand and we take great care to get the details right. You will know up front if there are any issues producing your image on the chosen product.
Material and workmanship are fully guaranteed, as are delivery deadlines. An image proof of your imprint is always produced for your approval prior to printing. Once approved, your promotional items will be printed as detailed in the proof. If you make a change after the items are produced, we will continue working with you to secure products with the changes in time for your special event.
BRAVA Marketing Promotions is not responsible for shipping issues, such as storms, that may delay your items in transit once they leave the factory.
Promotional Product Return Policy
We produce only the highest quality product, but if there is a product defect or a printing error we will replace the items at no charge. A Return Authorization is required to send products back to BRAVA Marketing Promotions. Please contact your Client Services Rep at 877-239-1227 for any possible returns.
We are not able to accept returns on items that are free from defects and delivered as ordered. We are not able to accept returns on rush items where the client waives the proof approval step. Clients are responsible for all over runs.